SMS Terms & Conditions

General

Stew Leonard's runs the following text messaging programs. Each program has its own opt-in, and signing up for one does not enroll you in the other.

Program 1: Customer Marketing & Informational Messages

When you opt in to the service, we will send you a message to confirm your signup.

By opting in, you agree to receive recurring automated marketing and informational text messages from Stew Leonard's. Automated messages may be sent using an automatic telephone dialing system to the mobile number you provided when signing up or any other number you designate. Message frequency varies, and additional messages may be sent periodically based on your interaction with Stew Leonard's.

Your consent to receive marketing messages is not a condition of purchase.

For support with this program, email appissuescontactus@stewleonards.com.

Program 2: Employee IT Alerts

Stew Leonard’s IT sends automated text alerts from our PRTG network monitoring system to IT staff who are on the on-call rotation and have opted in. Alerts notify on-call staff when a network device or service goes down and when it comes back up. This program is for Stew Leonard’s employees only and does not include marketing messages.

Employees opt in verbally with Stew Leonard’s IT or HR staff using the script below, and a confirmation text is sent after sign-up. Participation is voluntary and is not a condition of employment. Message frequency varies based on network events, typically around 20 messages per month. Messages are sent from +1 (860) 356-3880.

Verbal opt-in script:

Staff: “As part of the on-call rotation, Stew Leonard’s IT will send automated text alerts from our PRTG network monitoring system to your mobile phone when a network device or service goes down or comes back up. Message frequency varies based on network events, typically around 20 messages per month. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Our SMS Terms are at https://stewleonards.com/sms-terms-conditions/ and our Privacy Policy is at https://stewleonards.com/privacy-policy/. Do you agree to receive these text alerts at [mobile number]?”

Employee: “Yes.”

Staff: “Thanks, you’re enrolled. You’ll receive a confirmation text shortly.”

If the employee declines, their number is not added.

Each opt-in is recorded with the employee’s name, mobile number, date and time, and the name of the staff member who collected it.

For support with this program, contact support@stewleonards.com. Reply HELP for help or STOP to opt out at any time.

Terms That Apply To All Programs

Rates: Message and data rates may apply. For questions about your text or data plan, contact your wireless provider.

Carriers: Carriers are not liable for delayed or undelivered messages.

Cancellation: Text "STOP" at any time to cancel. We'll send one message confirming you've been unsubscribed, and no further messages will be sent. To rejoin, sign up the same way you did the first time.

Help: Text "HELP" at any time for instructions on how to unsubscribe, or use the support contact listed for your program above.

Transfer of Number: Before changing your mobile number or transferring it to another person, you agree to reply "STOP" from the original number or notify us using the support contact for your program. This is a condition of using the service.

Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except subcontractors who support delivery of our messaging services. For more information, see our Privacy Policy.

Changes: We reserve the right to change or terminate any messaging program, or update these terms, at any time. Changes take effect when posted. Continued enrollment after changes constitutes acceptance.